Evaluation of Connecting Scotland: Qualitative research with key stakeholders exploring implementation and early impact

This document describes an evaluation of the Connecting Scotland program, which aimed to reduce digital exclusion by distributing digital devices and data packages to those in need during the pandemic. Conducted by Blake Stevenson Ltd, the evaluation employed a mixed-method approach, including surveys, interviews, and desk research, to assess the program's implementation, impact, and reach. The program was successful in distributing a significant number of devices and was generally well-received, improving participants' digital engagement and organizations' online service delivery. However, challenges such as device delivery issues and the sustainability of support models were identified. The evaluation highlighted the positive impact on digital inclusion but raised concerns about the long-term viability and recommended operational improvements, continued free data provision, and transition planning for post-program sustainability. Overall, the program was effective in enhancing digital connectivity during the pandemic, despite some initial challenges and concerns about future support. **This summary was written by an AI model and therefore should not be considered a definitive summary of the report. If you are aware of inaccuracies, please email evaluation.registry@cabinetoffice.gov.uk.**

Description

• Lead department: The Scottish Government (The Scottish Government)
• Evaluation stage: A complete evaluation report
• Other departments: No other departments listed
• Evaluation types: Process evaluation
• Process methods: Other
• Grant information: This intervention is not distributing funding via a grant
• Government Major Project information: This intervention is not a major project
• Policies: No policies provided

Event Dates

• Event Name: Publication of final results
• Event date: January 2022

Evaluation Costs

• Cost: Not provided

Evaluation sharing

• Link(s) to published report(s): Yes
• Links to evaluation plans: No link provided
• Findings: Not provided
• Permission to share confirmed: Yes