In-Work Progression Advice Trial Evaluation

This document describes an evaluation of the In-Work Progression Advice Trial, a policy designed to encourage career advancement among lower-paid workers by utilizing the National Careers Service. The trial involved sending letters and text messages to 75,000 Tax Credit claimants and was assessed through qualitative interviews with participants and staff. The evaluation revealed that follow-up texts increased engagement, but confusion over the communications' purpose sometimes hindered participation. Those who engaged with the service were generally already interested in career progression, while others did not perceive the advice as relevant or were content with their current roles. Recommendations for future initiatives include clear, simple communication, personalized support, and the use of multiple engagement methods. The evaluation also emphasized the importance of the National Careers Service and suggested that future support should be tailored, potentially incorporating mentoring and online platforms to cater to diverse needs. The findings aim to inform policy on aiding in-work claimants, particularly in the context of the Universal Credit roll-out and the challenges faced by low-income workers. **This summary was written by an AI model and therefore should not be considered a definitive summary of the report. If you are aware of inaccuracies, please email evaluation.registry@cabinetoffice.gov.uk.**

Description

• Lead department: Department for Work and Pensions
• Evaluation stage: A complete evaluation report
• Other departments: No other departments listed
• Evaluation types: Process evaluation
• Process methods: Other
• Grant information: This intervention is not distributing funding via a grant
• Government Major Project information: This intervention is not a major project
• Policies: No policies provided

Event Dates

• Event Name: Publication of final results
• Event date: January 2016

Evaluation Costs

• Cost: Not provided

Evaluation sharing

• Link(s) to published report(s): Yes
• Links to evaluation plans: No link provided
• Findings: Not provided
• Permission to share confirmed: Yes